Post by ruhaimaromana22 on Nov 6, 2024 6:46:40 GMT
There are several most common problems of online stores, from which almost no one leaves. The most unpleasant of them is, of course, the outflow of potential customers from the site. The attracted targeted traffic, on which a serious marketing budget was spent, simply does not work - there are visitors, but sales from the site for some reason do not grow (it's good if they do not fall!). At the same time, the key indicators for any Internet marketer are conversion and ROI (Return On Investment, return on invested advertising funds).
Often, customers leave the site because social media marketing service they cannot contact in real time someone who will give comprehensive answers to their questions. Instead of watching the outflow of potential customers from the site, you can install an online consultant and watch the growth of conversion, which can reach 155%! Let's figure out how an online consultant can improve your business.
Online consultant is convenient for clients
According to statistics, 44% of visitors want to get help from a live person, even when they make a purchase in an online store. The online consultant system creates a direct channel for helping customers. A multi-service online consultant platform (chat, calls from the site, virtual assistant, messengers, social networks, etc.) often successfully replaces a call center. At the very least, it is guaranteed to reduce the load on it. For example, many visitors come to the sites of large car dealers and spare parts sellers with various requests. The online consultant service allows you to unload the call center and advise customers on equipment, insurance and lending services. You can directly direct the client to the right department, thereby saving their time. ATG research showed that 90% of customers consider online consultants useful, and 63% will return to the site if it offers live communication. And another 38% said that they made a purchase only thanks to the chat.
Online consultant is beneficial for business
Using an online consultant, you can save your employees' time and the budget spent on call centers. The efficiency of work increases: employees appointed as online consultant operators can handle several chats simultaneously. In addition, using systems such as "Virtual Assistant" helps save the client's time explaining their problem. There is a type of client who prefers to communicate exclusively by voice - for them, the most successful communication option will be a free call from the site. Multi-optionality and a personal approach increase customer loyalty, which also has a beneficial effect on business.
Online consultant increases sales
In its research, Forbes magazine noted 6 years ago that “Wells Fargo made another attempt in 2008 to use online consultants as a sales enabler, and this time the results are crystal clear. High customer satisfaction ratings and a doubling of customer numbers demonstrated once and for all the value of this technology.” The key to success is that customers can ask for help “without leaving the checkout,” which greatly helps avoid abandoned carts.
An online consultant gives you an advantage over your competitors
A recent study by TELUS International found that many companies that are leaders in their industries do not offer live chat on their website. If you want to gain an edge over the competition, live chat is one tool you can use to rise to the top. In fact, live chat provides the easiest, most effective, and most familiar way to communicate with online spenders.
Online consultant helps to find problem areas of business
The client's disappointment or need for something are the "pain points" that you must close and from which you need to "dance" in the process of creating a company's marketing strategy. Competent marketers constantly monitor the media, forums, message boards, create regular surveys and actively interact with the company's technical support, if only to find these points. SMM also helps in this - first of all, b2c companies, since their audience can be guaranteed to be found in social media.
Often, customers leave the site because social media marketing service they cannot contact in real time someone who will give comprehensive answers to their questions. Instead of watching the outflow of potential customers from the site, you can install an online consultant and watch the growth of conversion, which can reach 155%! Let's figure out how an online consultant can improve your business.
Online consultant is convenient for clients
According to statistics, 44% of visitors want to get help from a live person, even when they make a purchase in an online store. The online consultant system creates a direct channel for helping customers. A multi-service online consultant platform (chat, calls from the site, virtual assistant, messengers, social networks, etc.) often successfully replaces a call center. At the very least, it is guaranteed to reduce the load on it. For example, many visitors come to the sites of large car dealers and spare parts sellers with various requests. The online consultant service allows you to unload the call center and advise customers on equipment, insurance and lending services. You can directly direct the client to the right department, thereby saving their time. ATG research showed that 90% of customers consider online consultants useful, and 63% will return to the site if it offers live communication. And another 38% said that they made a purchase only thanks to the chat.
Online consultant is beneficial for business
Using an online consultant, you can save your employees' time and the budget spent on call centers. The efficiency of work increases: employees appointed as online consultant operators can handle several chats simultaneously. In addition, using systems such as "Virtual Assistant" helps save the client's time explaining their problem. There is a type of client who prefers to communicate exclusively by voice - for them, the most successful communication option will be a free call from the site. Multi-optionality and a personal approach increase customer loyalty, which also has a beneficial effect on business.
Online consultant increases sales
In its research, Forbes magazine noted 6 years ago that “Wells Fargo made another attempt in 2008 to use online consultants as a sales enabler, and this time the results are crystal clear. High customer satisfaction ratings and a doubling of customer numbers demonstrated once and for all the value of this technology.” The key to success is that customers can ask for help “without leaving the checkout,” which greatly helps avoid abandoned carts.
An online consultant gives you an advantage over your competitors
A recent study by TELUS International found that many companies that are leaders in their industries do not offer live chat on their website. If you want to gain an edge over the competition, live chat is one tool you can use to rise to the top. In fact, live chat provides the easiest, most effective, and most familiar way to communicate with online spenders.
Online consultant helps to find problem areas of business
The client's disappointment or need for something are the "pain points" that you must close and from which you need to "dance" in the process of creating a company's marketing strategy. Competent marketers constantly monitor the media, forums, message boards, create regular surveys and actively interact with the company's technical support, if only to find these points. SMM also helps in this - first of all, b2c companies, since their audience can be guaranteed to be found in social media.